While I find it unlikely we will return to this store after what's happened, I hope their employees can show a little more restraint and compassion with future customers. To that rep we may be just another customer, but to my fiancée and me that engagement ring is an important and sentimental part of our commitment to each other.
Do not buy anything here! Very poor costumer service and worst return policy. Store just wanted you to spend money but doesn't want to take care their costumer after buy it.
I hope that, in the future, more of an effort can be made by employees to show some sympathy when customers have concerns about an engagement ring or other jewelry (especially if they have a lot of meaning to their customers). We fell in love with that ring and want it to last, and it's disappointing our concerns were met with borderline hostility from this employee who represents both this store and the Jared/Sterling Jewelers brand.
Always have great costumer service they try to provide the best for each customer they offer a beverage!
The manager was slick, proposing sweetly that I solve the problem with a solution that cost twice as much as the original purchase. They thought they had me and ordered the "solution." When they called to say their order was in, I thanked them and informed them that I had found the solution for less than half the price. Customer service s about helping, not cheating, the customer.
We were so taken aback by the abrasive nature of this salesman, and I don't think it was proper or respectful at all for him to make a comment like that or speak to us that way. We have bought the majority of our jewelry (including the engagement ring and our wedding bands) at this location, but our confidence is shaken by employee turnover, concerns with loose engagement ring stones, and the apathetic if not rude and offensive comments of one of their employees Saturday night.
When we returned we were greeted by a women with a warm smile who said she was going to get my ring, but before she could another jeweler came over and more or less took over for some reason. This new jeweler attempted a sales pitch for other jewelry even though we just dropped in quickly to get my fiancee's engagement ring. When we told the man we were just picking up my ring and had concerns with her engagement ring stones being loose, he told my fiancee, "Well you speak English yes? You can make a complaint to our manager Roy and tell him you are not satisfied."
I went in Saturday for my six-month checkup for my engagement ring. My fiancée and I have been working with Joel since looking at rings over a year and a half ago (who we have learned no longer works here), but we worked with another jeweler who was very friendly and considerate. The jeweler inspected the ring and asked for extra time to have it inspected and worked on due to some stones being loose. We left the ring and returned by the end of the day.
Went to a engagement ring. Picked out nice ring with regular diamond and two blue stones on the sides. Was told that it's a blue diamond. Was sold as blue diamond. Came back to resize, turned out to be sapphire. Really?!! Do not trust the staff, they are there to screw people not to provide service. Check everything, demand test results, or whatever is needed for quality control.
Jared The Galleria Of Jewelry is a US Jewelry Store based in Skokie, Illinois. Jared The Galleria Of Jewelry is located at 9747 Skokie Blvd., Bldg N-100, Skokie, IL 60077, USA.
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